Job offers: Incident Analyst

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Genesis IT

Service Desk - Level 1 & 2 Support - TSPV clearance - Ref No.2193143

Genesis IT :: Australian Capital Territory :: over 30 days ago

... A leading global ICT organisation is currently seeking an experienced Service Desk Analyst to perform level 1 & 2 support to local and remote customers via telephone and ... and remote customers via telephone and face to face communication. - Provide 1st Incident resolution using the Access and Identity Management Suite. - Record New Incidents, ...

Customer Support Analyst - Tier 2

JOB8 :: New South Wales :: today

Description Customer Support Analyst - Tier 2 Job in Melbourne - SEEK To join our vibrant team, ideally you will have an outgoing personality and like to take on challenges, identifying and ... Experience in XML and XSLT programming skills would be ideal - Ownership of incident and problem management life cycles - Excellent problem solving and time ...

Service Desk Analyst

Paxus :: Sydney, New South Wales :: yesterday

... telecommunications giant has an requirement for a for an experienced Service Desk Analyst On a day to day basis you will be responsible for - Responding to and managing ... and verbal communication - Knowledge of MS Office 2003/2007 and Remedy Version 7.5 Incident and Service Request Modules (highly desirable) - Baseline Level Government Security ...

Security Incident Analyst - Splunk - Telco

Paxus :: Melbourne, Victoria :: 2 days ago

Security Incident Analyst - Splunk, required to join a large Australian Telco providing support to their growing security capability in Australia! The successful candidate will have a proven track record working within a SCERT environment or IT service management security support background, with polished communication/relationship skills. This is ...

Service Desk Analyst

Paxus :: Sydney, New South Wales :: 4 days ago

... a variety of clients and internal staff - Resolving technical issues involving Microsofts core business applications and operating systems - Keeping customers informed of incident progress in a timely manner - Efficiently coordinate, collaborate and escalate incidents - Liaise with multiple clients and provide excellent customer service To be ...

Service Desk Analyst - Level 2

Naviro :: Sydney, New South Wales :: 4 days ago

Opportunity for a Level 2 Service Desk Analyst to join a well established IT Managed Service provider based in Sydney. Day to day responsibilities: - Provide 1st - 2nd level support to a wide ... systems - Communication with customers: keeping them informed of incident progress, notifying them of impending changes - Coordinate, collaborate ...

Security Analyst - Leading Melbourne CBD Enterprise

ITCOM :: Melbourne, Victoria :: 7 days ago

Inte al Security Consultant and SOC Analyst Our client is one of Australia's largest Enterprises. They provide a comprehensive and integrated range of financial services to individuals ... mobile device security, vulnerability management and penetration testing, incident response, Security Event Management. Strong knowledge of common ...

Service Desk Team Leader

Paxus :: Adelaide, South Australia :: 16 days ago

... to the company standards. - Record all queries, action taken and outcomes in the call logging system - Assist in System Support Analyst tasks during periods of absence and/ or other tasks as directed - Incident Reporting. Technical Reporting - Undertake all other work as requested by Management. Responsibilities will include; - Being ...

Senior Business Analyst

Attribute ConsultingSamantha Symes :: Sydney, New South Wales :: 22 days ago

his is an excellent opportunity for a Senior Business Analyst with Mortgage financial experience, this is a must have! Join a high performing team of other BA's where you are required to deliver ... Confirm targets are met Major incidents resolved with a detailed incident report Implement processes and procedures Knowledge of software ...

Level 3 Application Support Analyst

Paxus :: Melbourne, Victoria :: 24 days ago

... incidents to ensure service levels are maintained - Liaise with clients and address any issues requiring escalation - Ensure accurate billing of clients for the respective incident - Maximize billable support - Identifying and documenting product related issues - Handling Database corruptions and data manipulation - Exceptional/ engaging ...

Senior Business Analyst - Telco

Torch Professional Services Pty Ltd :: Sydney, New South Wales :: 24 days ago

Our client is current seeking a Senior Business Analyst to work for an initial 6 month contract with the view of extension for up to 2 years for the right consultant. As the Senior Business Analyst ... - Manage UAT Testing; Test Strategy; test case development and incident impact analysis. - Disaster Recovery Deliverables To be successful in ...

X3 JUNIOR ANALYSTS / CUSTOMER SERVICE AGENTS (CLAIMS & PAYMENTS)

Dynamo Recrutiment :: Australian Capital Territory :: 28 days ago

... CANBERRA - 6-12 MONTH CONTRACTS Gove ment department is looking to fill x3 JUNIOR ANALYST / CUSTOMER SERVICE AGENTS (with Claims and Payments process knowledge) contract ... enable them to become subject matter experts. - They will primarily work through an incident/ticket queue where provider claiming issues have been logged and will need to be ...

It Security and process analyst

Paxus :: Sydney, New South Wales :: 29 days ago

... in the financial sector, is currently looking for an IT Security and Process Analyst to join their team based in Sydney CBD on a permanent basis. This is a varied role ... - Exceptional customer service skills and be a good team player. - Experience in Incident, Problem, Change and Release Management. - Experience working with IT Service ...

Support Analyst - Investment Applications

Profusion :: Melbourne, Victoria :: 29 days ago

... tier/database level) Historically, this team has been the ideal platform for career progression within this top tier organisation. Typically, your day would involve: - Incident/problem ticket resolutions of business system issues. - Work closely with IT Production Support team to communicate escalations. - Identify opportunities to streamline ...

Product Test Analyst

Global Attract :: 30 days ago

... implementation phase - Ensure maximum automation of testing systems - Provide general production support, specific incident analysis and resolution as required Experience required: - 5+ years commercial experience in a Test Analyst role, ideally product focussed - Large web application stack testing experience in a devops environment - ...

Senior Business Analyst

Attribute ConsultingSamantha Symes :: Sydney, New South Wales :: over 30 days ago

his is an excellent opportunity for a Senior Business Analyst with Mortgage financial experience, this is a must have! Join a high performing team of other BA's where you are required to deliver ... Confirm targets are met Major incidents resolved with a detailed incident report Implement processes and procedures Knowledge of software ...

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